All products purchased via can be returned within 14 days starting from the day you received your order as per our returns policy.


Returned items must be in the same condition they were received in (unused and new) with original packaging and tags still intact. All 1kg spools must be returned weighing no less than 1kg. White Collection Macrame reserves the right to refuse the return of goods that do not meet these requirements.


Requesting a return:

To request a return please contact us by emailing for your returns number and address. Once you have received your returns number please make a note of this within your packaging.


Please note that all items are returned at buyers own cost, we recommend using a signed for and insured delivery service.


As soon as we have received your returned item(s) they will be weighed and inspected. If the returned item(s) is in a re-sellable condition, unused and in the original packaging we will process your return. The refund will be issued via store credit/exchange within 14 days of us receiving the returned item(s). If your item(s) is faulty a full refund (excluding delivery charges) will be issued within 14 days of us receiving your return.


For full terms and conditions regarding returned items please read our terms and conditions.